Diagnosed experience flaws in a wealth management based SaaS product
SaaS Product
Website
UI/UX Design
iPipeline, a SaaS company, provide digital systems to speed up and maximise efficiencies in the life insurance and wealth management lifecycle.
The Problem
The website is currently an information repository of content. Users generally need more than five clicks to get to important information and, once there, the interaction and asset options are very limited. Also They want to transition the current site away from an FYI-data dumping ground and focus on generating more leads and Improve the overall Structure of the website so that I-pipeline can improve its website from a UX point of view to improve to meet the business goal i.e Optimize conversion and product discoverability metric
I recently worked with XTA for a UX audit and was impressed with their level of expertise and professionalism. The team took the time to understand our business and users, resulting in a thorough and insightful audit report. The report was easy to understand and full of actionable insights and recommendations. Their attention to detail was impressive, and they were able to identify areas for improvement that we had not considered.
I would highly recommend XTA to anyone looking for a comprehensive UX audit. Their team truly understands the importance of good user experience and brings a level of expertise that is unparalleled.
Divam Sharma
CEO, Co-Founder – Green Portfolio
Our WOB Strategy
Our UX audit process encompasses a thorough website audit and competitive analysis to provide a 360-degree view of user experience. This methodical approach is designed to identify areas of improvement and optimize the satisfaction of your website or application users.
Website Audit
- Content Audit
- User Flow Analysis
- Performance analysis
- User Persona
Competitive analysis
- Identify Competitors
- Validate Assumptions
- Mark Pros and Cons
Design
- MVP Wireframes
- Pro Wireframes
- Handoff
Insights
Website Audit
Content Audit
Lack of contrast and legibility in CTA (Call-to-Action), resulting in lower click-through and conversion rates.
Value proposition unclear. Users don’t have a clear idea of what to do next, resulting in High Bounce Rate and Low Conversion Rate
The absence of social proof leads to a lack of trust in the website.
The absence of proper contact and demo form flows leads to missed opportunities for engagement and lead generation.
Performance Analysis
Microsoft Clarity
- Scroll Depth of users was only around 40% for most pages.
- Average time spent was 48 sec, but still user had no direction on the website.
- Conversion rate For Contact us page was vey low due to too much scroll depth
Google Speed Insights
- Website layout is not consistent and does not follow WCAG guidelines, hence creating accessibility issues
- Poor performance due to : load speed, large file sizes, and too much textual information.
- Website not optimised for mobile devices, leading to lower engagement and conversion rates
SEO Issues
- Poor keyword targeting, which reduces the search engine visibility
- Various Broken links , Crawl Errors and Slow page speed
- Inconsistent H1 and H2 And poor structure and hierarchy, resulting in lower indexing of content
Based On Expertise
- Inconsistencies in design system increases design debt while scaling.
- Too many button styles create confusions and increase cognitive load
- Inconsistent design makes the website look unprofessional
Competitive Analysis
Insights from Home page Analysis
Competitors implemented a proper use of call to action
Competitor Implemented a Better contact Us post flow
Competitors told a Story via There page and Created responsive Layout’s
UX research
Sitemap Audit
- the sitemap audit allowed us to identify and address several issues that were negatively impacting I-pipeline’s user experience,
- Conducted Sitemap Audit and Proposed Common Sitemap for Various Countries And Providing a Single for all Countries
User Journey
- conducting a user journey to understand pain points and issues, and the objectives of users can help businesses to create a more user-friendly website or application.
Design
Wireframes
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